Our Services

• Delivery of ordered equipment to meet customer’s schedule.
• Work with nurses and physicians for selection of appropriate equipment and required documentation for billing.
• Overnight oximetry services available through contracted IDTF; results directly to the physician.
• Initial follow up customer call within five days to verify understanding of oxygen use.
• Arrange for appropriate oxygen equipment for patient travel anywhere in the country.
• Respiratory Therapists on staff for Clinical assessments.
• Home visits for compliance of usage, equipment maintenance, and delivery of supplies.
• Provide reports to Physician for compliance/non-compliance with prescription.
• 24/7 emergency call service for setups or breakdowns.
• Training for customer, caregiver and other healthcare team members.
• See our online catalog for a complete list of products.

• We provide in store setup to allow for choices by patient/customer for their CPAP unit, related mask and supplies
• At home CPAP set-ups can be arranged when necessary
• Extensive follow-up protocol with customers to answer questions, review physician orders and meet Medicare/insurance policies.
• Equipment downloads of CPAP unit and reports to physician
• Assistance provided to customers for physician visits to meet Medicare/insurance medical policies to ensure their payments of necessary equipment and supplies
• Troubleshooting available after hours
• Clinical staff to meet your sleep apnea needs include respiratory care practitioners, nurses and clinical technicians
• Staff provides overview of your sleep study report
• Ongoing phone call program for ease of ordering new supplies.  Supplies can be picked up or shipped directly to your home
• Used units available for purchase if a second unit for travel, vacation, etc. would be needed
• Private room for CPAP setups; “everything you wanted to ask, but were afraid to ask” about sleep apnea can be addressed
• We have over 87% compliance scores for continued CPAP usage
• Our clinical staff works closely with physicians and sleep labs throughout our area and specialty sites in the state
• We can arrange for equipment during an emergency when traveling throughout the country
• See our online catalog for a complete list of products.

• Our rehabilitation services department includes customer service, inventory-ordering of new wheelchairs and parts for customer owned wheelchairs, repair services, certified ATP (assistive technology practitioners), and our supervisor for oversight and compliance
• Repair services are provided at Madison, Alexandria and Willmar or at your home
• Mobility equipment is provided to meet the customers need and from the physicians order
• Equipment includes specialized walkers, specialty manual wheelchairs, custom ordered power (electric) wheelchairs, standing and transfer equipment
• RHM applies a team approach to meet the customer’s needs.  Evaluation for equipment include a physical or occupational therapist, a RHM ATP or trained staff person, the customer, caregiver(s) as appropriate, and the physicians order
• Home assessments per Medicare/insurance requirements are completed to verify the proper equipment has been provided
• Home delivery and follow-up calls are standard practice to avoid problems
• At time of delivery of the wheelchair or specialized equipment, safety, upkeep, maintenance and emergencies are reviewed with the customer
• RHM staff works closely with insurance companies to obtain a prior authorization for specialty wheelchairs and equipment.  This allows RHM to inform the customer of any financial responsibilities
• Additional products to assist our customers with their mobility needs include ramps, lifts-vehicle/stair, elevators, and safety bars, benches etc.
• Ramps can be rented or purchased.  We will work with insurance companies, financial workers and school systems 
• See our online catalog for a complete list of products.

• Our products consist of dressings, negative pressure wound pumps, support surfaces (special mattresses for hospital beds), and the new electrochemical low does tissue oxygenation system.  (Trans Cu O2)
• Our clinical staff works closely with physicians, nurses and caregivers to provide the right product(s) for wound care
• We can assist the physician to provide all necessary documentation for insurance coverage
• Clinical staff assist nurses and caregivers for correct application of products
• Frequent telephone contact is provided to customer and caregiver to review compliance and trouble shoot to address any potential problems.
• Medical literature regarding our products is available upon request
• Billing for all items is handled at the corporate office in Willmar.  Billing questions can be addressed with a call to 320-263-1325
• Clinical staff includes key contact nurse, specializing in wound care at 320-263-1372
• Product /equipment delivery and set-up is to customer’s home, clinic, hospital, health care facility or when requested by customer at one of our store locations  
• See our online catalog for a complete list of products.

• Women’s health products include post mastectomy forms, bras, camisoles, special night wear for menopausal or cancer patients, swimsuits, compression stockings and breast pumps
• Certified fitters for proper, special fitting of post mastectomy products at all of our locations or on occasion at your home
• Excellent in store selection of mastectomy bras and forms.  From fittings to stylish accessories, the right products can help restore your confidence, your sense-of-self and your overall well being.
• We do the billing, including prior authorization, when necessary for your reimbursable items
• In-service available for physician offices
• Large selection of garments and products for any incontinence needs
• See our online catalog for a complete list of products.

• Men’s health products include compression stockings, erectile dysfunction units, and specialty catheters for incontinence issues
• Large selection of garments and products for incontinence needs
• We do the billing including prior authorizations when necessary for your reimbursable items
• See our online catalog for a complete list of products.

• Contracted with major insurance plans including, but not limited to, Blue Cross Blue Shield, Medica, Health Partners, Preferred One, UCare, Prime West, South Country Health and all area counties for waivered services.
• Accredited Medicare and Medical Assistance provider.
• Obtain all documentation for accurate claim submission; provide information for documentation to physician’s offices.
• In-depth understanding of Medicare and insurance coverage criteria for authorization and payment.
• Work with customer and insurance company or Medicare to obtain payment for disputed claims.

• Home assessments for proper equipment placement.
• Assist in the selection of appropriate bathroom safety equipment.
• Repair services available for customer owned home medical equipment.
• Direct shipment of monthly supplies following customer confirmation.
• Delivery, set-up and instruction on equipment operation, maintenance,  and safety for the customer, family, and caregivers. 
• Prompt pick up of discontinued rental equipment.
• See our online catalog for a complete list of products.

If you are in need of CEU’s for your job, Rice Home Medical offers in-services for professionals in group homes, assisted living and healthcare facilities. 

• In-service programs include training in would care, respiratory care mobility services and home assessments for special needs.
• In-services for community members at health fairs, support groups and by special request.